.ds-topbar{padding:0 10px;width:100%;height:80px;background-color:#eff3ff;display:flex;justify-content:space-between;align-items:center}.ds-topbar-left{display:flex;align-items:center}.ds-topbar-left svg.lucide{width:25px !important;height:25px !important;cursor:pointer}.ds-topbar .ds-topbar-left .ds-topbar-logo{aspect-ratio:393/80;display:inline-block;min-height:20px;background-image:url(../../img/logo-atento.svg);background-size:contain;background-repeat:no-repeat;background-position:center center}.ds-topbar-center{display:flex}.ds-topbar-right{display:flex;align-items:center}.ds-topbar .ds-topbar-right .ds-user-avatar{--size: 32px;width:var(--size);height:var(--size);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:14px;background:var(--ds-color-primary-contrast);color:var(--ds-color-base-white);margin:0 13px 0 0}.ds-topbar .ds-topbar-right .ds-lang-selector{list-style:none;display:flex;align-items:center;justify-content:center;gap:8px;margin:0 13px 0 0;padding:4px 2px;background:var(--ds-color-bg);border:2px solid var(--ds-color-neutral-100);border-radius:100px;height:48px;padding:8px}.ds-topbar .ds-topbar-right .ds-lang-selector .ds-lang-item button{display:block;aspect-ratio:1/1;width:30px;height:30px;border-radius:50%;cursor:pointer;border:none;padding:0;background-size:cover;background-position:center center;background-repeat:no-repeat;text-indent:100%;overflow:hidden}.ds-topbar .ds-topbar-right .ds-lang-selector .ds-lang-item button.not-selected{opacity:.5}.ds-topbar .ds-topbar-right .ds-lang-selector .ds-lang-item button.selected{opacity:1}.ds-topbar .ds-topbar-right .ds-lang-selector .ds-lang-item button[data-lang=pt-BR]{background-image:url(../../img/flag-square-pt-BR.png)}.ds-topbar .ds-topbar-right .ds-lang-selector .ds-lang-item button[data-lang=es]{background-image:url(../../img/flag-square-es.png)}.ds-topbar .ds-topbar-right .ds-lang-selector .ds-lang-item button[data-lang=us]{background-image:url(../../img/flag-square-us.png)}.ds-topbar-right svg.lucide{width:25px !important;height:25px !important}#MENU_OFFCANVAS{--gutter: 24px;background:var(--ds-color-base-white);margin:var(--gutter) auto;border-radius:0 var(--gutter) var(--gutter) 0;padding:var(--gutter);box-shadow:2px 4px 15px rgba(0,0,0,.5)}#MENU_OFFCANVAS .offcanvas-header .btn-close{color:var(--ds-color-primary-100);padding:10px;margin:0;display:flex;width:24px;height:24px;filter:none;align-items:center;justify-content:center;opacity:1 !important;background:none;box-shadow:none;font-size:20px;position:absolute;top:24px;right:24px}#MENU_OFFCANVAS .offcanvas-body{padding:0}#MENU_OFFCANVAS .navbar-nav{display:flex;flex-direction:column;gap:8px}#MENU_OFFCANVAS .navbar-nav .nav-item .nav-link{background:var(--ds-color-bg);color:var(--ds-color-base-black);font-size:20px;font-weight:normal;display:flex;gap:4px;padding:4px 12px 4px 8px;border-radius:100px;align-items:center;transition:all .2s ease}#MENU_OFFCANVAS .navbar-nav .nav-item .nav-link:hover{background:var(--ds-color-neutral-50);color:var(--ds-color-primary-100)}#MENU_OFFCANVAS .navbar-nav .nav-item .nav-link .nav-icon{color:var(--ds-color-primary-100);font-size:24px;width:40px;height:40px}#MENU_OFFCANVAS .navbar-nav .nav-item .nav-link .nav-icon.nav-colapser{margin-left:auto}#MENU_OFFCANVAS .navbar-nav .nav-item .nav-link.category{font-weight:600}#MENU_OFFCANVAS .navbar-nav .nav-item .nav-link.active{color:var(--ds-color-primary-100);font-weight:bold}#MENU_OFFCANVAS .navbar-nav .nav-item .nav-link.active i{color:var(--ds-color-primary-100)}#MENU_OFFCANVAS .navbar-nav .nav-item .nav-item .nav-link{padding-left:42px}body .offcanvas-backdrop{background:rgba(68,70,74,.25);opacity:1 !important;backdrop-filter:blur(5px)}#PAGE_LOGIN main{display:flex;align-items:center;height:100vh}#PAGE_LOGIN #LOGIN_CARD{min-height:70vh;max-height:100%}#PAGE_LOGIN #LOGIN_CARD #LOGIN_BANNER{color:var(--ds-color-base-white);position:relative}#PAGE_LOGIN #LOGIN_CARD #LOGIN_BANNER .login-banner-item{background-position:center center;background-repeat:no-repeat;background-size:cover;height:100%}#PAGE_LOGIN #LOGIN_CARD #LOGIN_BANNER .login-banner-item .item-caption{background:linear-gradient(to bottom, var(--ds-color-base-black) 30%, transparent);padding:2em;font-size:20px;font-weight:300;text-shadow:1px 1px 1px var(--ds-color-base-black);height:75%;min-height:-moz-max-content;min-height:max-content}#PAGE_LOGIN #LOGIN_CARD #LOGIN_BANNER .login-banner-item .item-caption b,#PAGE_LOGIN #LOGIN_CARD #LOGIN_BANNER .login-banner-item .item-caption strong{font-weight:700}#PAGE_LOGIN #LOGIN_CARD #LOGIN_FORM_BOX{display:flex;flex-direction:column;justify-content:space-between;padding:8vh 5vw 20px 5vw}#PAGE_LOGIN #LOGIN_CARD #LOGIN_FORM_BOX header{font-size:24px;font-weight:300}#PAGE_LOGIN #LOGIN_CARD #LOGIN_FORM_BOX header #LOGIN_TITLE{font-size:2em;margin-bottom:1em}#PAGE_LOGIN #LOGIN_CARD #LOGIN_FORM_BOX header #LOGIN_TITLE small{font-size:.55em;display:block}#PAGE_LOGIN #LOGIN_CARD #LOGIN_FORM_BOX .separator{display:flex;align-items:center;justify-content:center;text-align:center;width:-moz-max-content;width:max-content;padding:10px;position:relative;margin:auto}#PAGE_LOGIN #LOGIN_CARD #LOGIN_FORM_BOX .separator::before,#PAGE_LOGIN #LOGIN_CARD #LOGIN_FORM_BOX .separator::after{content:"";display:block;position:absolute;top:50%;border-top:1px solid var(--ds-color-neutral-50);width:100px}#PAGE_LOGIN #LOGIN_CARD #LOGIN_FORM_BOX .separator::before{right:100%}#PAGE_LOGIN #LOGIN_CARD #LOGIN_FORM_BOX .separator:after{left:100%}form .form-container{background:#fff;border-radius:8px;box-shadow:0 4px 6px rgba(0,0,0,.1);width:100%;padding:20px}form h1{text-align:center;margin-bottom:20px;color:#333}form .form-block{margin-bottom:30px;padding:20px;background:#f9fafb;border:1px solid #e5e5e5;border-radius:6px}form .form-block h2{font-size:1.4em;margin-bottom:30px;color:#546e7a}form .form-grid{display:flex;flex-wrap:wrap;gap:20px}form .form-group{display:flex;flex-direction:column}form .form-group label{font-size:.9em;margin-bottom:5px;color:#546e7a}form .form-group input,form .form-group select,form .form-group textarea{font-size:.9em;padding:10px;border:1px solid #ccc;border-radius:4px;background-color:#fff;transition:border .3s ease}form .form-group input:focus,form .form-group select:focus,form .form-group textarea:focus{border-color:#546e7a;outline:none}form .form-group textarea{resize:none}form .form-actions{text-align:center}form .box-btns button{margin:0 15px 0 0}.chat .chat-container{display:flex;flex-direction:column;background:#fff;border-radius:8px;box-shadow:0 4px 6px rgba(0,0,0,.1);width:100%;height:60vh;overflow:hidden}.chat .chat-header{background-color:#546e7a;color:#fff;padding:15px;text-align:center}.chat .chat-messages{flex:1;padding:20px;overflow-y:auto;background-color:#f9fafb}.chat .chat-messages .message{margin-bottom:15px;padding:10px 15px;border-radius:8px;width:-moz-fit-content;width:fit-content;word-wrap:break-word}.chat .chat-messages .message.received{background-color:#e0f7fa;align-self:flex-start}.chat .chat-messages .message.sent{background-color:#c8e6c9;align-self:flex-end}.chat .chat-messages .timestamp{display:block;font-size:.8em;margin-top:5px;color:#546e7a;text-align:right}.chat .chat-footer{display:flex;align-items:center;padding:15px;background-color:#f4f7f9;border-top:1px solid #e0e0e0}.chat .chat-footer input{flex:1;font-size:1em;padding:10px;border:1px solid #ccc;border-radius:4px;margin-right:10px;outline:none}.chat .chat-footer input:focus{border-color:#546e7a}.chat .chat-footer .send-button{background-color:#546e7a;color:#fff;padding:10px 15px;border:none;border-radius:4px;cursor:pointer;transition:background-color .3s ease}.chat .chat-footer .send-button:hover{background-color:#394b59}.chat .chat-footer .send-button .icon-send{font-size:1.2em}.whats .chat-container{background:#fff;border-radius:10px;box-shadow:0 4px 6px rgba(0,0,0,.1);width:100%;display:flex;flex-direction:column;overflow:hidden}.whats .chat-header{background-color:#128c7e;color:#fff;padding:10px;display:flex;align-items:center}.whats .chat-header .avatar{width:40px;height:40px;border-radius:50%;margin-right:10px}.whats .chat-header .chat-title{display:flex;flex-direction:column}.whats .chat-header .chat-title h3{margin:0;font-size:1.2em}.whats .chat-header .chat-title p{margin:0;font-size:.9em}.whats .chat-body{flex:1;padding:15px;overflow-y:auto;background-color:#e5ddd5}.whats .chat-body .message{max-width:70%;margin:10px 0;padding:10px;border-radius:10px;display:block;clear:both;position:relative}.whats .chat-body .message.received{background-color:#fff;align-self:flex-start;float:left}.whats .chat-body .message.sent{background-color:#dcf8c6;align-self:flex-end;float:right}.whats .chat-body .message p{margin:0;font-size:.9em}.whats .chat-body .message .time{font-size:.75em;color:#555;position:absolute;bottom:-18px;right:10px}.whats .chat-footer{display:flex;align-items:center;padding:10px;background:#f0f2f5;border-top:1px solid #ddd}.whats .chat-footer input{flex:1;padding:10px;font-size:.9em;border:1px solid #ccc;border-radius:20px;outline:none}.whats .chat-footer .send-button{background-color:#128c7e;border:none;border-radius:50%;margin-left:10px;padding:10px;color:#fff;cursor:pointer}.email .email-container h1{text-align:center;margin-bottom:20px;color:#333}.email .email-container .email-info{margin-bottom:20px;padding:15px;background:#f9fafb;border:1px solid #e5e5e5;border-radius:6px}.email .email-container .email-info .email-header p{margin:5px 0;font-size:.9em;color:#546e7a}.email .email-container .email-info .email-body{margin-top:15px;padding:10px;background:#fff;border-radius:4px;border:1px solid #ddd;font-size:.9em;color:#333}.email .email-container .email-reply .form-grid{display:flex;flex-wrap:wrap;gap:20px}.email .email-container .email-reply textarea{width:100%;height:150px;padding:10px;font-size:.9em;border:1px solid #ccc;border-radius:4px;resize:none}.email .email-container .email-reply .email-actions{margin-top:10px;display:flex;justify-content:space-between}.email .email-container .email-reply .email-actions .form-actions{text-align:center}.email .email-container .email-reply .email-actions .box-btns button{margin:0 15px 0 0}.table{margin:5px 0 0 0;border-collapse:separate;border-spacing:0;border:1px solid rgba(0,0,0,.2);box-shadow:1px 1px 20px 1px rgba(0,0,0,.2);border-radius:5px;font-weight:300}.table thead{background-color:#263238;color:#fff;vertical-align:middle !important}.table thead th{text-align:center;background-color:#263238;color:#fff;font-size:14px;padding:15px 0}.table thead th .icone-filter-data{margin:0px 5px;width:20px;height:20px}.table thead .icon-table{font-size:25px;color:#fff}.table tbody{vertical-align:middle}.table .custom-row:hover{background-color:rgba(223,230,233,.412) !important}.table td{padding:8px 5px;text-align:center;word-break:break-word;white-space:normal;max-width:300px;font-size:14px}.table td .check-table{width:24px;height:24px}.table td .form-check-input:checked{background-color:#003963;border-color:#5a667a}button a{text-decoration:none;color:#fff}.component-ticket-data .component-ticket-data-inner{position:relative}.component-ticket-data .component-ticket-data-inner.is-loading::before{content:"";display:block;background:hsla(0,0%,100%,.5) url(../../img/loader-gray.svg) center center no-repeat;backdrop-filter:blur(5px);border-radius:inherit;position:absolute;inset:0 0 0 0;z-index:999}.fields-row{display:flex;flex-wrap:wrap;gap:1rem}.field-wrapper{flex:1 1 200px}.block-container{margin-bottom:2rem}.block-container{background:#f9fafb;border-radius:8px;padding:1rem;margin-bottom:2rem;border:1px solid #ccc}h3{margin-bottom:20px;color:#333}[v-cloak]{display:none}.component-manage-agent .component-agent-inner{position:relative}.component-manage-agent .component-agent-inner.is-loading-agent::before{content:"";display:block;background:hsla(0,0%,100%,.5) url(../../img/loader-gray.svg) center center no-repeat;backdrop-filter:blur(5px);border-radius:inherit;position:absolute;inset:0 0 0 0;z-index:999}.menus{display:flex;justify-content:space-between;align-items:center}#summaryChannels .cards_dap .card{transition:opacity .3s ease,max-height .3s ease;overflow:hidden;max-height:6.5rem;opacity:1;border-radius:24px}#summaryChannels .cards_dap .card .card-body{padding:.5rem 1rem}.icon-no-click{pointer-events:none;width:25px;height:25px;margin:0;text-align:center}.icon-table{font-size:25px;color:#434547 !important}.btns-refresh-massa{height:52px;display:flex;align-items:end}.btns-refresh-massa button{margin:0 5px}.btns-refresh-massa .icon-no-click{pointer-events:none;width:25px;height:25px;margin:0;text-align:center}.btns-refresh-massa .btn-massa,.btns-refresh-massa .btn-refresh{cursor:pointer}.btns-refresh-massa .btn-massa i{border:none;outline:none}@keyframes spin{from{transform:rotate(0deg)}to{transform:rotate(360deg)}}.btns-refresh-massa .spin{animation:spin .5s linear}td .color-active{color:#009ed9 !important}td .acao-agente{width:30px;height:20px;font-size:20px}td .btn-power{color:#c4322e !important}td .btn-cadeado{color:#009ed9 !important}td .disabled-link .btn-power,td .disabled-link .btn-cadeado{pointer-events:none !important;color:gray !important;cursor:not-allowed !important;text-decoration:none !important}td .check-table{width:24px;height:24px}td .form-check-input:checked{background-color:#003963;border-color:#5a667a}td .qtd-filtros{border-radius:70%;background-color:#70747d;padding:2px 5px;text-align:center;color:#fff;font-weight:bold;margin:0 5px;aspect-ratio:1/1;display:inline-flex;align-items:center;justify-content:center;min-width:24px;min-height:24px}td .icon-status{color:#fff !important;padding:4px 8px;border-radius:250px;font-size:1rem}.chip-estado,.chip-filtro{display:flex;margin:30px 0 10px 0;flex-wrap:wrap;align-items:center}.chip-estado .p-agentes,.chip-filtro .p-agentes{padding:0;margin:0;margin:0 15px 0 0;font-size:15px}.chip-estado .chips,.chip-filtro .chips{display:flex;justify-content:center;align-items:center;width:auto;height:30px;margin:0 15px 5px 0;padding:0 0px 0 10px;border-radius:25px;background-color:#003963;color:#fff}.chip-estado .chips .p-chip,.chip-filtro .chips .p-chip{margin:1px 10px 0 0;padding:0;font-size:15px}.chip-estado .chips .p-chip .icon-chip,.chip-filtro .chips .p-chip .icon-chip{margin:0 5px 0 0;width:20px;color:#fff}.chip-estado .chips span,.chip-filtro .chips span{text-align:center;min-width:25px;font-size:12px;border-radius:50%;background-color:rgba(108,109,103,.411);padding:5px}.custom-toast{position:fixed;top:1rem;right:1rem;display:flex;background:#fff;border-radius:.75rem;box-shadow:0 .5rem 1rem rgba(0,0,0,.15);overflow:hidden;width:320px;font-family:sans-serif;color:#2c3e50;z-index:9999;animation:slideInrigth .4s ease-out}.custom-toast .stripe{width:.5rem;background:#4da651}.custom-toast .content{padding:1rem;flex:1;display:flex;flex-direction:column}.custom-toast .header{display:flex;align-items:center;justify-content:space-between;margin-bottom:.5rem}.custom-toast .header .title{display:flex;align-items:center;font-weight:600;font-size:1rem}.custom-toast .header .title i{font-style:normal;display:inline-block;margin-right:.5rem;background:#e1f0fa;color:#007baf;border-radius:50%;width:1.5rem;height:1.5rem;line-height:1.5rem;text-align:center;font-weight:bold}.custom-toast .header .close-btn{background:rgba(0,0,0,0);border:none;font-size:1.2rem;line-height:1;color:#007baf;cursor:pointer}.custom-toast .subtitle{font-size:1rem;color:#65717f;margin:0}.custom-toast .action-btn{align-self:start;padding:.5rem 1rem;font-size:.875rem;background:#004b71;color:#fff;border:none;border-radius:.5rem;cursor:pointer;text-decoration:none}.custom-toast .action-btn:hover{background:#00334a}@keyframes slideInrigth{from{transform:translateX(100%);opacity:0}to{transform:translateX(0);opacity:1}}.cards_dap{margin:.5rem 0}.toggle-icon{position:relative;left:-1rem;top:1.3rem;width:2.5rem;aspect-ratio:1/1;display:flex;align-items:center;justify-content:center;border-radius:50%;font-size:1.2rem;z-index:1;transition:transform .3s ease}.toggle-icon:hover{transform:scale(1.1)}.card{transition:opacity .3s ease,max-height .3s ease;overflow:hidden;max-height:6.5rem;opacity:1;border-radius:24px}.hidden{opacity:0;max-height:0;padding:0;margin:0;pointer-events:none}.queue-component .component-queue-inner{position:relative}.queue-component .component-queue-inner.is-loading-agent::before{content:"";display:block;background:hsla(0,0%,100%,.5) url(../../img/loader-gray.svg) center center no-repeat;backdrop-filter:blur(5px);border-radius:inherit;position:absolute;inset:0 0 0 0;z-index:999}.queue-component .component-queue-inner .summaryTitle{font-size:1.5rem;font-weight:600;margin-bottom:1rem}.queue-component .component-queue-inner .summaryTitle i{margin-right:10px;color:var(--ds-color-primary-100);font-size:1.5rem}.queue-component .component-queue-inner #queueTable{padding:.5rem;margin-top:2rem}.queue-component .component-queue-inner #queueTable .ds-table-container{margin-top:0 !important}.queue-component .component-queue-inner .ticketStatus i{color:#fff;padding:4px 8px;border-radius:250px;font-size:1rem}.whatsapp-wrapper{width:100%;display:block;margin:20px auto}.whatsapp-wrapper .chat-container{width:100%;background-color:#fff;border-radius:8px;box-shadow:0 0 10px 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.chat-messages .chat-message .message .sent{background-color:#dcf8c6;align-self:flex-end;margin-left:auto}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message{display:flex;align-items:center;background-color:#fff;padding:10px;border-radius:8px;margin-bottom:10px;box-shadow:0 2px 4px rgba(0,0,0,.1);width:-moz-fit-content;width:fit-content;min-width:60px;max-width:80%}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message .file-image{width:50px;height:50px;margin-right:10px;border-radius:8px;overflow:hidden}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message .file-image img{width:100%;height:100%;-o-object-fit:cover;object-fit:cover;border-radius:8px}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message.sent{background-color:#dcf8c6;align-self:flex-end;margin-left:auto;padding:8px 12px;max-width:95%;position:relative}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message.sent .file-details{margin-left:10px}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message.sent .message-time{font-size:12px;color:#666;display:block;text-align:right;margin-top:4px}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message.sent .download-button{background-color:#075e54;color:#fff}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message.sent .download-button:hover{background-color:#128c7e}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message .file-icon{font-size:24px;margin-right:10px;color:#075e54;display:flex;align-items:center;justify-content:center}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message .file-icon i{width:24px;height:24px}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message .file-details{flex:1}.whatsapp-wrapper .chat-container .chat-messages .chat-message .file-message .file-details 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